FAQs

Please see below for all of our frequently asked questions.

About Us

All our songs are aimed at people wanting to play popular chord songs on guitar.

Yes. You may create an account without having to pay. You will, however, be required to purchase the songs should you wish to view and stream the complete versions.

At present our songs need to be purchased individually, however, as soon as there is enough content for everyone to choose from, we will look at implementing a subscription option.

Yes. All our songs have a 30 second preview for you to watch before you decide to purchase.

The PDF song sheet previews reveal a portion of the file for you to look at before you decide to purchase. You will see how many pages the song sheet has on each preview.

No. All song purchases are for streaming on the site and not for downloading in any form, including an MP3

No. You will need to purchase the PDF song sheet separately from the song.

The purpose of our site is to provide the chords to popular songs, and present them with our own unique version of the recording as a guide, so people can enjoy playing the chords to their favourite songs. We are unable to provide the original scores to songs due to the copyright laws surrounding music. This is why a preview of every song is provided so that you can decide if you like the sound of our particular version before you purchase it.

Our YouTube versions are just previews, they are not the full version of the songs. If you let it play for a short while there will be a pop up box letting you know you can purchase the full version on our site.

There are some songs on our YouTube channel that are not yet available on our site, as we are busy getting them up to full production value before releasing them for purchase.

Each closing link on YouTube will either take you directly to the preview page of that particular song on our site if it is available, or if the song has not been produced yet you will be taken to the home page of the site to view other songs that are currently available.

My Account

BandJamTrax will store all your purchases under your own personal MY SONGS section which you can access at any time. Your song and PDF file purchases will never expire – you will always have access to every purchase you make on our site.

Any songs that you purchase are stored under your own personal account section called MY SONGS for you to access and view at any time. Songs that have been purchased will be able to be streamed (played) directly by clicking on the STREAM icon. PDF song sheets that have been purchased will download automatically onto your device when you click on VIEW.

By purchasing a song you “unlock” it to stream on the site – it is not downloadable. 

To view (stream) your song, click on the MY SONGS tab at the top of the site, and a list of the songs you have purchased will appear as a list. You will see a STREAM icon next to each track’s title. Simply click on this and your song will open in a media player. Press play on the media player and start jamming.

No. All songs are for streaming on the site, they are not for downloading.

There may be an internet connection error or your bandwidth may be too low. Try selecting a lower resolution on the media player, refreshing your browser, or checking your internet connection. You can also check your browser privacy settings which may be preventing the popup box from appearing.

You can check the playback speed by accessing the SETTINGS icon on the bottom right hand corner of the media player when your song pops up to stream. It should automatically be set to normal playback speed, but you can adjust this on the speed settings. 

When you click on VIEW, the PDF file should automatically download onto your computer. Check your DOWNLOADS on the device you are using to see if the PDF file has been downloaded.

Our songs are open to interpretation – you can use basic chords or create your own style while playing – this is what the “Jam With A Band” songs have specifically been created for. The Common Chords are there to help you should you need guidance.

Yes! Once you have made a purchase you will be able to use our unique SUGGEST feature that lets us know which other songs you would like to see. Songs that have received the most votes will be produced first. Try and suggest songs that have a broad appeal and might be interesting to the maximum number of BandJamTrax users. Be aware that very obscure songs might not make the production line.

It may be that the song you want has not been produced yet. Help us to deliver a wider range of choice by going to the SUGGEST page and adding the tracks you would love to see.

Payment

Credit/Debit Card (Visa and Mastercard)

All our prices are listed in United States dollars. Should you make a purchase, your bank will automatically convert the amount from the currency allocated to your personal card or PayPal account into US dollars at time of purchase. Currency conversion rates are set at the date of purchase.

Our prices are very competitive in view of how much production work goes into them. While you might find plenty of free tutorials on YouTube to help with your musical journey, the quality and expertise we offer are unmatched.

Several reasons can explain a refused payment:

  • The card has expired
  • You have mistyped your card numbers or security code
  • You have reached your monthly spending limit
  • There are insufficient funds available in the account
  • Your bank has refused the payment for another reason

For security reasons we are unable to access your transaction details. Please contact your bank directly to learn more about this transaction and the reason for its refusal.

Account

 If you go into your MY SONGS tab, you will find a SETTINGS tab which will take you to your account settings. Here you will be able to to change your email address. 

If you go into your MY SONGS tab, you will find a SETTINGS tab which will take you to your account settings. Here you will be able to to change your password.

Login to your account